Shipping Policy

Where We Ship

OBEX currently ships to addresses in Canada. If an order is placed with an unsupported destination, we may cancel and refund the order.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak periods, processing may take longer.

Shipping Rates and Methods

Shipping options and rates are shown at checkout. Free shipping thresholds and promotions may change over time.

If expedited options are available for your postal code, they will appear before payment.

Delivery Estimates

Delivery timelines shown at checkout are estimates only and may be affected by weather, carrier delays, holidays, and regional constraints.

Tracking

When available, tracking details are sent by email after shipment. Carrier scan delays can occur before initial tracking updates appear.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect address or failed delivery attempts, additional shipping fees may apply.

Lost or Damaged Shipments

If your order is lost in transit, delayed unusually, or arrives damaged, contact us at [email protected] and include your order number.